Websites are the most commonly used point-of-contact for your customers. They’re your virtual office, the digital face of your company. Where as people used to keep brochures and business cards stuffed in their junk drawers, stuck to their refrigerators, or piled into their rolodexes, all of that same information is now accessed with the click of a mouse. No magnets or rolodexes required.
If you’ve been considering a website redesign, upgrade, or complete overhaul (or even if you haven’t), here are five questions to ask yourself when deciding if you need a new website.
Does my current website accurately portray my company’s vision and personality?
Websites are not just hubs of information anymore. They can be stunning visual displays of your creativity, vision, and personality. If your current website is only there to house a novel of content, it’s time to get a new website.
Does my current website sell me like I sell me?
You’re in business because you know how to sell. You know how to sell your company and your product or service. You want your website to be as convincing and charismatic as you are when speaking with investors, customers and clients. If your website is your lowest-earning sales associate, it’s time to find a new one.
Does my current website give my customers accurate and thorough information on all my products or services?
A standout website will always have the most up-to-date information on your company. You want your website to be equipped with accurate and thorough information so your visitors aren’t left to wonder. If your website doesn’t have all the necessary information to best sell your product or services, it’s time for a revamp.
How many pages does my current website have?
Websites are becoming more and more streamlined and simple. An increasingly popular design is the one-page, scrolling website that houses all information on one, continuous page (like mckinseydevelopment.com). This may not be your style, but if you have to click through five non-relevant pages to find what you’re looking for, it’s time for a redesign.
Does my 15 year old think my website is “cool”?
Sometimes a business-owner can be too emotionally involved to make an objective assessment. Asking someone like your son or daughter to evaluate your website will give you a fresh, modern, and honest opinion about the success of your website. If they can’t bear to look at it for more than three seconds, it’s time to get a new website as quickly as possible.
Your website doesn’t have to be the most cutting-edge, hipster, or “fleek” page out there, but it does have the potential to be your hardest working employee for less than what you’d pay to hire a new sales associate. In order to be successful, though, your website needs to be equipped to represent your business how you’d expect you, or that new employee, to represent your business. A little digital TLC can go a long way for your ROI.
Think Beyond the Written Word
Get creative with your content and think beyond the standard 250-300 word blog post. You can diversify your content marketing plan by incorporating:
- Short videos
- Downloadable case studies
- Guest blog posts
These are just a few ideas to help you get started. Add in one or two and track engagement. You'll be glad you did. See you tomorrow.
Create a Content Marketing Plan
A documented content marketing strategy is an essential part of your success. Rather than simply winging it as you go along, set aside some time to write a content marketing plan. The plan should answer the following questions:
Why am I launching a content marketing strategy?
Who am I trying to reach?
What will I write about?
How will I define success?
When will I post?
Once you've answered the questions above, put your plan in calendar format. It can be as simple as an excel spreadsheet with columns for date of publication, topic and keywords to include in each post.
Note, sixty-one percent of marketers list not having enough time as their key content marketing challenge. Having a plan in place in advance will save you time and keep you on track.
Market your content marketing!
Writing great content is just the first step in a solid content marketing plan. Getting it seen is the next step. Here are several ways you can share your content with others:
Add your blog headline to a "What's New" or "Newsfeed" on the homepage of your website.
Share your blog via Social Media outlets (e.g. Facebook, Twitter, Google+, LinkedIn, etc.)
Add a blog link to an e-newsletter.
Add a link to your latest blog post in the signature line of your email.
Remember, great content unread is, well, great content unread. Happy sharing.
Growing up in a big card-playing family, I used to always hear my dad say, “you can play a good hand bad, but you can’t play a bad hand good.” As a graphic designer and a photographer, I work with images all day. It’s my job to use photography and create graphics to tell the most compelling story for our clients. In my world, then, my dad’s old adage translates, “you can use great photos and make a terrible product, but you can’t use terrible photos to make a great product.”
When planning your marketing spending this year, here are five reasons why you should consider investing in professional photography:
1. People remember a cool photo.
Just think about all the memes, GIFs, and videos that go viral with the help of social media and blogs. If you’ve got something cool, weird, funny, scary or inspirational, people remember it and share it with their friends. On the flip side, you don’t want your photo to be remembered because it was “that bad.”
2. The style of a photo gives your brand personality.
Certain brands have that distinct personality you can pick out even before seeing their logo. This strengthens your brand and makes consumers feel closer to and more familiar with the company, a.k.a more inclined to buy their product or hire their services. Professional photography can capture a company’s culture and the team behind that company – making you more recognizable.
3. The quality of a photo reflects the quality of your company.
Photography has a way of being that “first impression” for your company. Unflattering or cheap imagery can communicate a lack of pride in your work as well as unpreparedness. Bad photography doesn’t accurately portray the hard work and talent of your company. Professional photography can.
4. People have a higher expectation of photography in our digital world.
With the rise of digital cameras and photo editing software, photography has become a much more accessible trade open to amazing creative talent. This shift has created a level of expectation with the public because they are now so inundated with attractive and creative photography in the marketing and editorial world on a daily basis. A failure to meet that expectation makes your company look behind-the-times and irrelevant to the modern consumer.
5. Good photography keeps your marketing agency happy!
I may have thrown this one in for my own benefit. But it’s true. Your marketing agency wants to see you succeed. They want to give you the best, most creative tools to support your success. They hate having to give you a so-so product because they couldn’t “play a bad hand good.” Photoshop is a powerful tool, but it’s not the answer to everything.
As part of any marketing plan that you develop with your marketing agency or internal marketing director, remember to include a professional photography budget and schedule new product, portfolio, and headshot photography on a regular basis. Chances are your agency or marketing director knows and already works with a number of reputable professional photographers in the area that will fit the personality and needs of your company.
Check out the SLR ProShots website to see the fascinating contrast between professional vs. bad photography when trying to promote your business. Which company would you hire?
We are now accepting applications for our highly competitive and somewhat novel summer internship program.
Approaching our sixth-year anniversary, we have crafted an opportunity for a dynamic internship experience offered to two selected candidates each summer. This year’s program promises to bolster that opportunity, as a response to the numerous inquiries we've received.
Unlike many internship programs, our program is open to both students and professionals. Candidates may be industry veterans seeking to add agency experience, post-graduates wishing to hone skills in an area of specialization, or college students looking to earn credits toward their degrees. Two positions will be available beginning as early as June 1 and continuing 8 weeks (or the hours equivalent to meet credit requirements).
Because we seek to offer the widest-ranging opportunities to our interns, there are no specific requirements for consideration beyond the simple application process. We will be conducting a competitive selection process looking to hire the two best candidates based on a combination of interest in the agency experience, enthusiasm and commitment to learn and grow.
Successful candidates will be exposed to all facets of the agency, but will have the opportunity to concentrate on a specific area of interest. Available program concentrations include content writing, graphic design, media relations, marketing communications, digital strategy, and public relations, among others. Each internship’s structure will depend on the successful candidate’s expressed interest in a specified area.
Because we expect to conduct a competitive application process, and positions are limited, we will also extend an afternoon of on-site shadowing to finalists who do not make the cut. Internship selections will be announced March 15.
Applicants who wish to apply may submit a resume and cover letter to email@example.com and schedule a time to attend McKinsey Development’s discover fair for interview. Applications will be accepted through February 28.
We’ve witnessed incredible growth in online video uploads this past year. In 2014, Facebook reported that there were 1 billion Facebook video views per day. With this emerging growth, you might find yourself asking how you can promote your business through video and how to include it in your digital strategy.
Last week, a few members of our team participated in a webinar titled, 9 Tips for an Integrated Video & Social Strategy, hosted by our friends at Sprout Social and Wistia.
Our key takeaways:
Videos don’t equal one and done.
Use video marketing to attract new followers. There are a couple of ways you can do this: teach others, build trust and demonstrate expertise. Different topics attract different followers. Regularity will help you improve that following.
Shorter is better.
Keep your videos short. You want your audience to stay captivated.
Pay attention to the analytics.
One video doesn’t translate the same message to all audiences. It’s important to pay attention to what kind of videos draw engagement and conversions on various platforms.
Check out the YouTube channel for Dropbox, a company who seems to have their strategy down.
I recently had the pleasure of joining the McKinsey Development (MKD) team as its Vice President of Client Services. I’ve been thoroughly inspired, enlightened and refreshed by my experiences here so far. Almost as soon as I walked through the door, I felt the palpable enthusiasm of an adaptive culture in which team members wholeheartedly embrace one another’s ideas and talents. This is the very same team-building ideology that propels companies like Google into a stratum of excellence that only a short list of businesses has ever achieved.
How is it that a company like Google, a multibillion-dollar organization with nearly 50,000 employees, is able to achieve a work culture where employees are innovative, productive and feel valued? The answer is simple: up until recently in the history of doing business, the idea that work can be enjoyable and satisfying has been assumed to be a rarity (and almost never a necessity). Google’s doctrines of a positive work culture changed all that when they caused a ripple of excitement across the business world. These are new ideas, even hopeful ideas, and they seem to be taking off.
We have good news for you, small- and medium-sized businesses—you don’t have to be Google to create a fun and innovative company culture.
Below is a condensed list of key characteristics that yield a successful company culture:
Encouraging creativity and brainstorming
Challenging the team to propose improvements on company processes
Placing trust in one another
Maintaining positivity in conversations and demeanor
Cultivating an openness to evolve and be educated
Allocating credit and praise to coworkers’ achievements, however small
Having a clear strategy behind the introduction of new information
Committing to being engaged in business practices that work
Having confidence in peers’ and co-workers’ capabilities
Being honest and receptive to positive criticism
Being reasonable with time constraints and obstacles that occur
This may seem complex and challenging to maintain, especially as your business grows. Do not be deterred from this big task. Like anything, a positive company culture will not materialize without action. Evaluation and assessment should take place at regular intervals--nurture your company’s culture as you would a living thing. The more these features are integrated into your attitude and actions, the more naturally your company’s culture will thrive.
You may even have fun.
Five minutes before an internal business development team meeting this week, I found myself searching for a prop. I needed something visual to demonstrate a dramatic marketing shift that has been evolving over the past few years. A search through the kitchen in hopes of apples or oranges ending up producing a bowl of medium cheddar cheese cubes (which had clearly been in the refrigerator for quite a while...thankfully Lily organized an early spring cleaning this afternoon). But, cheese would do it!
The concept on the table was around the frustration business owners are facing making marketing decisions in a changing world. Just a few decades ago it was "The Big Three" in the advertising arena: print, radio and television. I lined up three cheese cubes at one end of the ping pong table for effect. Suddenly, enter two new types of cheese. Bigger, bolder and sharper: the Internet and the smartphone. A total of five square cheddar cubes now captivated the attention of our board room.
But, if it were as simple as two new advertising mediums entering the playing field, it would not be keeping business owners up at night wondering how they are going to reach new prospects.
No, these two new players (the Internet and smartphone) come with hundreds of new "channels" all vying for the same audience "The Big Three" once commandeered. The Internet "channels" range from pay per click, content marketing, Social Media and native advertising to geographically specific online publications, e-mail marketing and review sites (and that's just to name a few). Meanwhile, smartphone "channels" are competing for advertising dollars in ways ranging from apps, text marketing and live stream radio advertising to mobile web ads and push messaging (and yes, that's also just to name a few).
Audiences are engaged across all of these different channels (some simultaneously) and you, the business owner, find your fight, flight or freeze reflex kicking into gear.
Pile on the fact that our original three (print, radio and television) are also evolving to stay relevant by adding their own new "channels" and it's almost overwhelming.
We're talking thousands of different advertising combinations, and hundreds of different advertising channels competing for your marketing dollars.
And if you aren't strategic in your decision making you could end up with nothing to show for your spend other than your invoices!
First things first:
1.) Seek professional help. If you don't have a trusted marketing adviser or agency with demonstrated results navigating through these channels with you--find one. You are a busy business leader focused on delivering premier products or services. Bring someone on who is focused on helping you be in the right places, at the right times in an engaging and compelling manner.
2.) Don't abandon what's working for you--supplement it. There's a lot of pressure to make the marketing leap to digital and social. That being said, if you have tried and true traditional advertising strategies that work for your business, keep them! Supplement the traditional with the progressive to make sure you are remaining relevant without jumping ship completely on strategies that are delivering for you.
3.) Double your marketing budget. Yes, this is a bold statement and there will be instances when this recommendation is not applicable to your specific type of business. But, most small businesses are not allocating enough money towards marketing. As the wise adage goes, you must spend money to make money, and you have to do more than dip your toe in the water to see results "in a world with a thousand channels." A good rule of thumb for measuring success is a double return on your marketing investment. If you invest $50K in marketing over the course of the year, you should increase your revenue by at least $100K (note that this will vary by industry and your respective profit margin--ask the professional help referenced in the first point). If you are just starting out and you don't know how much to allocate towards marketing, use an objective-based budgeting approach. If you are aiming for a million dollar year, budget according to SBA marketing spend recommendations for your industry as a starting point (typically 7-8% of your revenue goal). In the case of the million dollar year, that would put your marketing budget in the $70k - $80k range.
|Less than $5 million
|More than $300 million
Back to the cheese.
It proved good for effect, but I'm contemplating alternate props before taking the show on the road. Any suggestions?
The Intimacy of Print
Originally written by Lorrie Bryan for Connect Daily magazine.
Something old, something new.
Social media has transformed birthdays into big deals. It’s not unusual for friends and family you actually haven’t spoken with in years to join the birthday frenzy, posting wishes, songs and photos on your Facebook or Instagram pages. But most people still find birthday cards that arrive in the mail far more engaging than a hasty social media message or e-card. In fact, despite all of the recent changes in the way we communicate, most of life’s more cherished messages are conveyed in print, and perhaps tucked away to be held and admired over and over again.
Wedding invitations are no exception. Despite the popularity of Evite and other online invitation sites, when it comes to the big day, nothing says “big” like a beautifully engraved invitation. Casual weddings and wedding websites are on the rise, but formal wedding invitations – with their cottons, foils and multiple envelopes – are more popular than ever.
The much-loved wedding website “The Knot” reports that the average cost for wedding invitations in 2013 was $450. Prices range from about $2 each for digitally printed invitations available through online websites, to $10 or more for beautifully engraved invitations from a storied stationery retailer like Crane & Co.
Why does this pricey tradition persist?
“When the recipient holds it, he or she can feel the richness of the paper and the detail that went into the printing,” says Katie Lacey, president of Crane Stationery. “We live in an instantaneous, electronic age, and so knowing someone took the time to put a personalized piece of paper in the mail leaves a lasting impression no email or text message can compete with.”
The fact remains that, while digital messages often are fast and fleeting, print done right lingers to engage again and again. Marketing experts say the key to using print effectively is to use it creatively.
“While print is in a rapid state of evolution, it remains an essential part of most integrated marketing plans,” says Crystal McKinsey, founder and CEO of the integrated marketing communications firm McKinsey Development. “You can touch it, feel it, distribute it and share it in a way that is more tangible than digital outreach. The key to successful print inclusion in marketing plans today is creativity. Print pieces that are unique, interesting and on brand with the rest of your integrated plan are more likely to gain response. Instead of sending out a direct mail piece with push messaging, consider mailing an invitation to visit a personalized URL that hosts content enticing enough to inspire the next user action, for example.”
Understanding your objective and your message and taking the appropriate marketing approaches are key. “Our main goal is not to sell more presentation folders,” says Vladimir Gendelman, founder and CEO of Company Folders, an online presentation folder boutique that has thrived since inception more than a decade ago. “Our goal is to educate our customers and help them effectively meet their marketing objectives. Print offers engagement opportunities that other marketing tools cannot.”
Gendelman says that all messages feel the same when you touch them on your iPad screen. Print has the capability of engaging on another level through touch. “You can effectively use print to convey your style and distinguish your brand through the sense of touch by varying elements of the paper and the ink. Holding something in your hand is an experience that cannot be replicated digitally. Many of the high-quality folders we make are repurposed or held on to, keeping the message alive on a subconscious level.”
Business-to-business marketers are finding that good, old-fashioned “snail” mail is becoming one of the most effective ways to get their printed message in front of the right people. Studies indicate that, while the average businessperson receives in excess of 100 emails a day, he receives a personal mail piece once every seven weeks. This underutilized medium can serve as an invaluable way to garner the attention of prospective clients. And advances in print technology offer new ways to get your message across.
“Print today is more versatile than ever,” McKinsey says. “In fact, with the advent of 3D printing technology, a brand can print on almost anything. Print pieces can also be more personalized than ever before. Variable data printing, for example, allows a marketer to customize and personalize brand messaging by criteria ranging from industry to gender, brand purchase history, and more.”
QR codes continue to be an effective bridge from print to digital marketing, and many people are using QR codes as part of an integrated messaging campaign – even brides. A classic engraved wedding invitation (a mingling of gold and copper inks on pearl white, 100 percent cotton paper) that displays a QR code (that links to a website with gift registries, videos of the bride and groom, and directions to the wedding venue) is the perfect melding of something old and something new.
Crane & Co., which has been evolving and thriving for more than two centuries, prides itself on impeccable hand craftsmanship and celebrating the tradition of classic correspondence. They are one of the first major invitation retailers to offer wedding invitations with QR codes that link to a wedding website.
Says Lacy, “I think the most successful communicators find a way to combine the two, whether it is by including a letterpress printed QR code on an invitation or an engraved Twitter handle on a business card.”
Download a PDF of the article as it appeared in Connect Magazine.
[Some of the McKinsey Development team pictured on what will now forever be known as "blue hue day". Any similarities in the apparal choices above were legitimately happenstance.]
A Modern Agency.
Last week a client mentioned something to me in conversation that really stuck. The client was commenting on the unique nature of our agency structure in that we have a diverse and talented resource pool of team members available to scale and adapt quickly to client business needs. I've never considered our agency model all that unusual or groundbreaking. But the client was right in commenting on the fact that we consciously trend away from the billable hour model towards a value and deliverable based model that is a win-win for client and agency.
How does it work?
When you engage with McKinsey Development, we take a look at your overall goals and objectives in several areas, including revenue, market share, and brand sentiment—both actual and desired. We work with our clients to develop an overarching strategic marketing and outreach plan that includes identification of all deliverables needed to accomplish the goals. We then divide the investment it will take to reach these goals over a fixed amount of time—usually 12 months—and voila: You have a fixed monthly retainer you can count on. No more wondering how many "billable hours" you've accumulated over the course of the month, if that web edit took 1 hour or 4 hours, or if a quick phone call is going to be reflected on your next invoice. So long as the activities being performed by the agency relate back to the agreed-upon strategy and deliverables, you'll always be within scope.
If I hire your agency, what happens to my in-house marketing manager?
We thrive when working with client marketing managers/directors and team members. In fact 90% of our clients have an internal marketing resource in addition to the resources provided by our agency. Our job is not to replace an internal marketing resource, our job is to give your internal resource a team of integrated marketing communications experts and implementers for a fraction of what it would cost to hire an entire department. (Go ahead—price it out!)
Why should I hire a full service agency?
If you go to a firm that specializes exclusively in pink widgets, you're likely to be pitched on the merits of utilizing pink widgets to propel your business. In fact, you may even be advised to spend your entire budget on pink widgets (because pink widgets are fantastic of course). That is great, so long as your return on investment with pink widgets warrants abandonment of all other widgets available to help you grow your business.
When you work with a full-service agency whose core expertise is strategy, you'll be presented with the pros and cons of all available widgets, and guided towards the selection of the mix that will produce the most impact. When the agency is also equipped with expert resources in a broad range of integrated marketing areas, the firm can also implement these strategies for you.
So, how much will it cost?
Our agency retainers are straightforward and easy to understand. Dedicated firm resources of 10-15 hours per month would put a starting monthly retainer at $1,500, for example. Our average retainer for a mid-size company with full service strategy and implementation is approximately $7,500 per month.
What is included in my retainer?
Retainer deliverables vary based upon the uniquely identified needs of each client. Some clients bring the McKinsey Development team in solely to consult on strategy each month. Others prefer our expert team members implement strategy for them in our areas of core competency, including: marketing, public relations, advertising, branding, copywriting, ghostwriting, social media, graphic design, marketing collateral, web design, email marketing campaigns, direct mail campaigns, mobile marketing, apps, PPC and videography.
Any other benefits?
Yes, a big one if you are concerned about working with an agency that is not working with your competition... we don't. McKinsey Development has a long-standing policy of not representing competing entities in a retainer capacity in the same market. It’s not uncommon in our business, but we think it’s worth pointing out.
Interested in knowing if we are accepting clients in your vertical? Send us a note.
According to a recent study, Facebook is still the leading active platform among Millennials, Gen X, and Baby Boomers. That being said, Facebook shared some good news earlier this week for business owners wishing that there was a digital solution for replacing promotional storefront signs and even roadside billboards for their prime target markets.
This week, Facebook announced a new ad feature: local awareness ads. This new feature will allow businesses to quickly and easily grab the attention of potential customers who have recently been within a certain radius of their location. A “Get Directions” button can also be included in the ad.
This feature is different from location targeting, currently available on Facebook. The new method of ad targeting will allow advertisers to target Facebook users who are in the physical vicinity of a business.
Facebook shared in a post that local awareness ads will roll out to U.S. advertisers in the coming weeks and globally in the coming months.
It’s important to note that, as a user, sharing your location with Facebook is nothing new.
“Local awareness ads were built with privacy in mind. Advertisers select locations, not specific individuals, for local awareness ads. People have control over the recent location information they share with Facebook and will only see ads based on their recent location if location services are enabled on their phone.”
Take a look at your Facebook ad strategy. Would including nearby users in your target audience be beneficial?